CA launches its new customer service system
We’ve drafted an Aquatics Master Plan, created redevelopment plans for Symphony Woods Park, finished dredging Lake Kittamaqundi and launched a new company logo. Phew! There’s a lot going on with the Columbia Association (CA) lately! And in another step toward the future, CA launched its new customer service platform, Spectrum NG. The new platform was developed by CSI Software, a leading provider of software and related services to health and fitness clubs, campus recreation centers, wellness centers and parks and recreation departments. Spectrum NG is replacing CA’s previous 30-year-old system, Prime.
Here’s the part that’s exciting for all CA members: the new system will increase the speed and convenience of transactions and enhance overall customer service capacity at CA facilities. You might be wondering how this will affect your interactions with CA. Not to worry; we’ve aimed to make the transition as easy as possible for everyone. Your previous membership information has been transferred and members and Columbia Card holders can continue to use their current membership cards. Spectrum NG will also allow CA to store member photos for easy verification if you ever forget your membership card when you visit a facility! And beginning this month, you’ll be able to access your account information and register for classes and programs online.
Another change that will be happening will affect the way guest passes are distributed and redeemed at CA facilities. In Spectrum NG, one guest pass will be used per person, regardless of the person’s age. At renewal, Package Plan Plus members will receive six free guest passes and Package Plan members will receive four free passes.
Learn more about the new system and how it will affect your experience at CA facilities by visiting ColumbiaAssociation.org/SpectrumNG.
— Written by Aria White